Losing Customers the Old Fashioned Way

keep-calm-and-busy-busy-busy

 

Small business owners are BUSY. Did I just win the understatement of the year award?

But when communication is lacking between customers and businesses, jobs go down the drain.

As a prime example I present to you, the woman with the frizzy hair.

She was looking for someone to administer a keratin treatment, and after reaching out to no less than 6 small businesses in the way of hair-doing, she got one response.

“The truth is, I have big crazy hair and will be a repeat customer. They all lost out!!”

“As a business owner, your number one goal should be to respond to client inquiries. When that email or phone call comes in, you should jump on it! Don’t wait. If someone is calling seeking services, they are probably calling more than one person. Many times they are ready to take action.”

There are many sides to a coin (octagon?) like this, so I ask you…

Small business owners: What holds you back from taking the call?

Customers: How long is too long to wait for a response from businesses? 


Thoughts?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s